Refund & Returns Policy
Last Updated: June 2026
1. Overview
At ExperioBox, we create hand-packed mystery boxes filled with surprise items inspired by anime and TV shows. Due to the unique and randomized nature of our products, our returns policy is outlined below.
2. All Sales Are Final
Because of the mystery nature of our products:
- All sales are generally final and non-refundable
- We do not accept returns for change of mind or dissatisfaction with contents
- Each box is unique and cannot be exchanged for another
3. Damaged or Missing Items
We carefully pack every order, but issues may occasionally occur during shipping. You may be eligible for a refund or replacement if:
- Items arrive damaged
- Items are missing from your box
- You received the wrong order
4. How to Request a Refund or Replacement
If there is an issue with your order, please contact us within 7 days of delivery and include:
- Order number
- Clear photos of the issue
- Short description of the problem
📧 Email: support@experiobox.com
5. Refund Processing
- Approved refunds will be returned to your original payment method
- Processing time is typically 5–10 business days depending on your bank or payment provider
6. Shipping Costs
Shipping fees are non-refundable unless the issue is due to our error (wrong or damaged item).
7. Exchanges
We do not offer direct exchanges due to the mystery nature of our boxes. Replacement items may be provided depending on availability.
8. Abuse of Policy
We reserve the right to refuse refund requests if we suspect fraud, abuse, or repeated false claims.
9. Contact Us
If you need help with your order, contact us anytime:
ExperioBox Support
📧 support@experiobox.com