Help & Info

Shipping & Delivery

We ship worldwide. Every order is hand-packed with care and typically dispatched within [A week]. As soon as your box is on its way, we’ll email you a tracking number so you can follow it right to your door.

Delivery times depend on where you are. As a rough guide, orders arrive within [7-14 business days] after dispatch, though customs or carrier delays can occasionally add a little time on international shipments. These are estimates, not guarantees.

Shipping is calculated at checkout based on your location. [Free shipping is available on qualifying orders.] If anything about your delivery isn’t clear, email us any time at support@experiobox.com and we’ll help.

Returns & Refunds

Because our boxes are a surprise by design, we can’t accept returns simply based on which items are inside — that’s the nature of a mystery box. Your happiness still matters to us, though.

If your order arrives damaged, faulty, or incorrect, contact us within [14 days] of delivery with a photo and your order number, and we’ll make it right with a replacement or refund.

To start a return or report an issue, email support@experiobox.com. You can read the full details on our Refund & Returns page.

FAQ

Got a question? Here are the answers to the things customers ask us most. Still stuck? Email support@experiobox.com and we’ll get back to you.

A frequently asked question

What’s inside a mystery box?
Every box is a hand-packed surprise built around its theme — anime or 90s nostalgia — filled with collectibles, accessories and novelty items. The exact contents are a secret, and that’s the fun of it.

Can I choose what I get?
Not the specific items — the surprise is the whole point. You do choose the theme (Anime Collector or 90s Baby Collection), so every box matches what you love.

Do you ship internationally?
Yes — we ship worldwide.

How long will my order take?
Orders are usually dispatched within [1–3 business days], and delivery time depends on your location. 

Are the boxes good value?
Absolutely. Each box is hand-packed with genuine, carefully selected items — no filler — so you get a curated haul made for real fans.

Can I buy a mystery box as a gift?
Definitely — they make a perfect gift. Just enter the recipient’s shipping address at checkout and let the surprise do the rest.

What if something’s wrong with my order?
If your box arrives damaged, faulty or incorrect, email support@experiobox.com within [14 days] with a photo and your order number and we’ll sort it out.